Policies & Procedures
& Privacy Practices (below)
By providing your electronic signature in the previous Client Intake form, you agree that Breastfeeding Housecalls, LLC can receive your client information electronically, and you agree to read the entirety of this page, which contains important client responsibilities, expectations and privacy policies.
Client Responsabilities & Expectations
For the services of a lactation consultant to benefit you and your baby the most, please understand the expectations
Breastfeeding Housecalls has of the families we work with.
EXPECTATIONS
COMMUNICATION
All follow-up conversations are to be had via phone, email or by scheduling a follow-up consultation. Breastfeeding Housecalls will not engage in texting with clients, both for client's safety (texting violates privacy laws), and for the privacy of our staff.
Client Participation
Although arriving at breastfeeding peace could be a matter of simple technique ”tweaking”, it is possible that meeting your breastfeeding big-picture goals will involve added time and patience. Sometimes, added activities (such as more frequent nursing, or pumping) may be suggested to achieve the big-picture goals, and arriving at these goals may take time and
patience.
Refusal and Transfer of Care
Transfer of care to another lactation consultant is always possible, and resources will be given when requested.
We're excited that you've decided to reach out to Breastfeeding Housecalls and look forward to meeting you and your family!
Client Responsabilities & Expectations
For the services of a lactation consultant to benefit you and your baby the most, please understand the expectations
Breastfeeding Housecalls has of the families we work with.
EXPECTATIONS
- To have in place a primary health or maternity care provider prior to a lactation consultation.
We will not provide services to mothers or babies who do not have a physician or midwife or who would decline a referral to a medical provider is a medical concern is noticed during the consultation.
If you or your baby do not have a licensed healthcare provider, please visit an emergency room for a general assessment. Once cleared, and after youve made your ER follow-up appt with a doctor's office, pls call us back to schedule your consultation.
- To be available to implement the necessary changes to your breastfeeding relationship that will lead you and your baby to reaching your breastfeeding goals
- To understand that certain situations require physician/midwife involvement, or extensive lactation consultant commitment, meaning additional charges may apply (such as physician co-pays, prescriptions, and follow-up lactation consultation charges)
- FRIENDS & FAMILY: Friends, acquaintenances and family members of BH-please carefully consider your request for services from BH. Your situation will be handled similarly to that of other clients-from scheduling, to paperwork, to payment, to care plans, to reporting of concerns-no exceptions will be made.
COMMUNICATION
All follow-up conversations are to be had via phone, email or by scheduling a follow-up consultation. Breastfeeding Housecalls will not engage in texting with clients, both for client's safety (texting violates privacy laws), and for the privacy of our staff.
- Email: [email protected]
- Phone: (210) 209-1002
- Texting through phone carriers violates HIPAA Privacy Laws. For infant-feeding emergencies, please contact your baby's pediatrician.
Client Participation
Although arriving at breastfeeding peace could be a matter of simple technique ”tweaking”, it is possible that meeting your breastfeeding big-picture goals will involve added time and patience. Sometimes, added activities (such as more frequent nursing, or pumping) may be suggested to achieve the big-picture goals, and arriving at these goals may take time and
patience.
Refusal and Transfer of Care
Transfer of care to another lactation consultant is always possible, and resources will be given when requested.
We're excited that you've decided to reach out to Breastfeeding Housecalls and look forward to meeting you and your family!
Notice of Privacy Practices of Breastfeeding Housecalls, LLC
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 is a federal law designed to protect your privacy whenever your health care providers (including your lactation consultant) have to discuss your case or send information about you to different offices. We have to keep a file to record our consult, but we promise that your private, protected health information (PHI) will be kept confidential.
We can freely share all the details of your PHI for purposes of “treatment, payment and health care operations.” That means we can talk to you about your situation and discuss it with your other health care providers. If you are referred to other specialists, we can send the information on to them. We can also share your PHI with your health insurance company if they need it.
The law also requires us to share your PHI under other very precise situations: for example, to turn over medical records if a subpoena has been served on us or a federal agency is investigating a complaint that we have not been protecting your privacy.
Any other time we share your PHI, it has to be with your specific authorization: you have to okay it first in writing. For example, you may want us to send PHI about your consultation to the Human Resources Department where you work so they can reimburse you under their workplace lactation support program. When you do give us permission to turn over your PHI, we can give out only the minimum amount of information needed to get the job done.
Under HIPAA, we can call or write you to remind you to come back for an appointment, or to tell you how you can get a product or service that might interest you and your family.
You have four rights under HIPAA:
1. Access (you can ask your Breastfeeding Housecalls, LLC to see all the PHI they have about you);
2. Amendment (you can ask Breastfeeding Housecalls, LLC to change their files to amend inaccurate PHI);
3. Disclosure Accounting (you can ask to whom Breastfeeding Housecalls, LLC has given your PHI); and
4. Restriction Request (you can put limits on Breastfeeding Housecalls, LLC ’s use and sharing of your PHI).
Our duty under HIPAA is to give you this notice so you understand we have promised to keep your PHI confidential. A current privacy notice will remain posted on our website.
Breastfeeding Housecalls, LLC will answer your questions or concerns about how they protect the privacy of your PHI. Their phone number is (210) 209-1002.
If you think your privacy hasn’t been protected by the Lactation Consultants of Breastfeeding Housecalls, LLC , please contact them and they will discuss your concerns. If they don’t address your complaint adequately, you can contact the Office of Civil Rights of the Federal Health and Human Services (HHS) Department to ask that a formal investigation be made. You can get all the details from them by calling (toll free) at 800-368-1019 or see their website at hhs.gov/ocr/privacyhowtofile.htm.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 is a federal law designed to protect your privacy whenever your health care providers (including your lactation consultant) have to discuss your case or send information about you to different offices. We have to keep a file to record our consult, but we promise that your private, protected health information (PHI) will be kept confidential.
We can freely share all the details of your PHI for purposes of “treatment, payment and health care operations.” That means we can talk to you about your situation and discuss it with your other health care providers. If you are referred to other specialists, we can send the information on to them. We can also share your PHI with your health insurance company if they need it.
The law also requires us to share your PHI under other very precise situations: for example, to turn over medical records if a subpoena has been served on us or a federal agency is investigating a complaint that we have not been protecting your privacy.
Any other time we share your PHI, it has to be with your specific authorization: you have to okay it first in writing. For example, you may want us to send PHI about your consultation to the Human Resources Department where you work so they can reimburse you under their workplace lactation support program. When you do give us permission to turn over your PHI, we can give out only the minimum amount of information needed to get the job done.
Under HIPAA, we can call or write you to remind you to come back for an appointment, or to tell you how you can get a product or service that might interest you and your family.
You have four rights under HIPAA:
1. Access (you can ask your Breastfeeding Housecalls, LLC to see all the PHI they have about you);
2. Amendment (you can ask Breastfeeding Housecalls, LLC to change their files to amend inaccurate PHI);
3. Disclosure Accounting (you can ask to whom Breastfeeding Housecalls, LLC has given your PHI); and
4. Restriction Request (you can put limits on Breastfeeding Housecalls, LLC ’s use and sharing of your PHI).
Our duty under HIPAA is to give you this notice so you understand we have promised to keep your PHI confidential. A current privacy notice will remain posted on our website.
Breastfeeding Housecalls, LLC will answer your questions or concerns about how they protect the privacy of your PHI. Their phone number is (210) 209-1002.
If you think your privacy hasn’t been protected by the Lactation Consultants of Breastfeeding Housecalls, LLC , please contact them and they will discuss your concerns. If they don’t address your complaint adequately, you can contact the Office of Civil Rights of the Federal Health and Human Services (HHS) Department to ask that a formal investigation be made. You can get all the details from them by calling (toll free) at 800-368-1019 or see their website at hhs.gov/ocr/privacyhowtofile.htm.
