Preparing for Your Visit
THIS ENTIRE PAGE IS SUPER IMPORTANT

Before your appointment, please ensure you read the following page carefully since it has important information that will help you (and the clients before and after your appointment) make the best of your time with us.

First, know where you’re going:

The Breastfeeding House
​​13330 Western Oak Dr, #3
San Antonio, TX 78023

Our GREEN front door faces a propane depot. We’re in the back left corner of the larger of the two buildings at the address. Please park along the fence or in the parking area behind us;

​Arrival

Please plan your visit to arrive between your scheduled time or no later than 15 minutes after your scheduled time. We do not have a waiting lobby, so please remain in your car until your appointment time if you arrive early.

For client safety, our door is always locked. If you arrive early we will be with a client and may not be able to open the door (or hear it since we use sound machines for privacy). Ideally, please arrive at your scheduled time and not earlier.

Because our clinic runs back to back appointments, clients who arrive late cannot have their appointments run past their time block. Your cost will not be reduced for arriving late and having a shorter appointment.

​Payment

We accept cash, Venmo, Zelle, ApplePay and CashApp.

Please ensure your payment method is ready for immediate payment when you arrive. Delays in downloading apps, etc. take time away from your consult and from the consults of the family scheduled after you.

We do not accept checks or credit cards (we only hold appts with a credit card number and only charge cards if a client cancels within 6 hours of our appointment, or does not show).

Cancellations

Lactation consults are precious appointments to families who need to be seen time-sensitively. Please cancel your appointment at least the day prior. Same-day cancellations and missed appointments not of medical nature will be charged a $50 cancellation fee, and will be charged to the card on file.

You can cancel your appointment via our patient portal or by emailing us.

Scheduling follow-ups

Please schedule all of your appointments (initial and follow up) via our website (TheBreastfeedingHouse.com).

Know who and what to bring:

IMPORTANT:
If you pump and/or bottle-feed bring your pump, and empty clean bottles, and a full-feed’s worth of warmed or room-temperature milk. Pausing the consult to sanitize bottles and warm milk shortens our time together. If your consult is for weight-gain issues, please bring a bottle of milk, so that if supplementing is needed we can teach you how to feed a bottle in ways that will not interfere with your breastfeeding.

Bring a hungry-ish baby:

If you want us to observe a feed, bring your baby willing to feed (not super hungry and not super full).

This can be easily managed by either:

• choosing a consult time slot that coincides with a feed time,

• snacking baby midway between feed times so they aren’t too hungry when you arrive at the consult,

• offering the day’s feeds earlier or later to fall into a cycle that works with our appt time, or

• if you aren’t driving, bring a bottle with you to feed small snack
amounts in the car on your way to our office

Your Support People

Parents and family-members are always welcome in our office *if mom allows* them. Because our consult space is cozy, we limit guests to mom+2 and have the expectation that whosever attends with mom is also there to learn from us and be supportive to mom.

Unless invited previously by lactation consultant, doulas, midwives, and other birth professionals accompanying a mom for the purpose of observing a consult will be asked to wait outside of the consult space, and are asked to schedule professional observation hours with us separately.

Siblings:

Our priority is to teach successful breastfeeding, and for this, we need a client's full attention, While we welcome children of all ages with proper adult supervision, we ask that priority be given to choosing a consult spot that coincides with when another adult can be present to actively watch siblings, or care for them at home. For housecalls, we also request that siblings have supervision so that mom is able to focus on her time investment with us. 

Please make sure to feed older siblings prior to coming as food is not permitted in our clinic.

Know what items to bring:

Bring your pump and varied pump flanges should you wish to be have your size fitted.

Bring all the pacifier types your baby uses, and/or other bottle styles you have and would like to use.

There are nursing pillows at the clinic should you need one.

Please don’t bring your germs 💜:

If you or anyone in your household is knowingly sick with anything remotely contagious, we greatly appreciate you rescheduling with us until everyone at home is 100%. We reserve the right to reschedule consults if we see a client or a child brought to the office (or if we're in your home) is sick, and will charge for the cancellation.

​One sick baby, mom or family member could expose dozens of moms and babies, lower supply for those who get sick, and/or cause us to close our practice to the community while we ourselves recover.

​Masking Policy

We do not currently enforce masking because we trust that you will not come to our office knowingly sick, and because we ourselves will not work when knowingly sick.

We do have N95 masks at the practice and can wear them when a family also wears them *properly*, which means to use them fully sealed around the face, and that the mask remaining on for the duration of the consult, without exception.

Please keep in mind that a lot of our teaching requires mom and baby to visualize provider’s expressions, and of providers to be able to visualize a mother’s expression. Please weigh the risk of getting sick from a staff member who will not work if they’re are knowingly sick, against the ability to engage and learn fully from us.

Strollers:

Due to space limitations we ask that you leave your stroller in your vehicles, unless they collapse into a car seat.

Parking:

Please park along the fence across from our green door.

We look forward to spending time with you!

Schedule Your Appointment